Your personal information matters. This privacy policy explains what data arenas plus collects when you use the platform, why we collect it, how it is stored and protected, and what rights you have as a member based in the Philippines. We've written it to be clear and easy to follow — not buried in legal language.
Privacy at a Glance
The full policy follows below. These cards give you the key points before you read through each section.
All data transmitted between your device and the arenas plus platform is protected by SSL (Secure Sockets Layer) encryption. This applies to login, deposits, account settings, and every other interaction with the platform — whether you're on mobile or desktop.
arenas plus does not sell, rent, or trade your personal information to third parties for marketing or commercial use. Data shared with service partners is limited to what is necessary for specific operational functions — payment processing, identity verification, and platform security.
We only collect the data that is needed to run your account and comply with identity and payment verification requirements. We don't collect unnecessary personal information, and we don't track your activity outside the arenas plus platform.
Our data handling practices are aligned with the Republic Act 10173, the Data Privacy Act of the Philippines. This means you have the right to access, correct, and request deletion of your personal data held by arenas plus, subject to legal retention requirements.
We do not keep your personal data indefinitely. Retention periods are set based on the type of data and the legal requirement associated with it. Account data is retained while your account is active and for a defined period after closure to meet financial and legal obligations.
You can contact the arenas plus team at any time to ask about the data we hold on you, request a correction, or raise a concern about how your information is being used. Support is available via live chat and email — no automated run-around.
If any part of this policy is unclear, contact support before registering. We're happy to explain anything in plain terms.
This Privacy Policy applies to all registered members and visitors of the arenas plus platform — including those who access the platform through a desktop browser, the arenas plus mobile app on Android, or the mobile web experience on iOS. It covers data collected during account registration, gameplay, transactions, and any interaction with arenas plus services including customer support.
By registering an account with arenas plus, you acknowledge that you have read and understood this policy and consent to the collection and use of your data as described here. arenas plus is intended for use by players located in the Philippines only.
arenas plus collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID details | Account registration and KYC verification |
| Contact Data | Email address, mobile number, address | Account registration and profile updates |
| Financial Data | GCash account reference, Maya account reference, bank account details | Deposit and withdrawal processing |
| Transaction Data | Deposit history, withdrawal records, bet history, game session records | Ongoing platform use |
| Technical Data | Device type, operating system, browser type, IP address | Platform access and security monitoring |
| Usage Data | Pages visited, games played, session duration, navigation patterns | Platform use and improvement analysis |
We do not collect sensitive personal data beyond what is required for identity verification. We do not collect credit card numbers, and we do not process gaming transactions via cryptocurrency. All financial data related to deposits and withdrawals is handled in Philippine Peso (PHP) through verified local payment channels.
Your data is used for the following specific purposes:
We do not use your personal data to build advertising profiles or share it with third-party marketers. Communications from arenas plus are related to your account, transactions, and platform activity only. You may opt out of non-essential communications through your account notification settings.
arenas plus stores member data on secure servers. All connections to the platform are encrypted using SSL (Secure Sockets Layer) technology. This encryption protects data in transit between your device and our servers, whether you're logging in, making a deposit, or accessing your account settings.
Access to personal data within arenas plus systems is restricted to staff and systems that require it to perform a specific function. We apply access controls, audit logging, and regular security reviews to our data handling processes.
No data storage system is completely immune to risk. In the event of a data breach that affects the personal information of our members, arenas plus will notify affected users in accordance with the requirements of Republic Act 10173 and will cooperate fully with the National Privacy Commission of the Philippines.
We strongly recommend that members use a strong, unique password for their arenas plus account and enable OTP two-factor authentication. arenas plus staff will never request your password through email, chat, or phone.
arenas plus does not sell your personal data. We share information only in the following limited circumstances:
Any third party that receives data from arenas plus is bound by a data processing agreement that restricts them from using your data for purposes beyond the specific function they are engaged to perform.
arenas plus uses cookies and similar technologies to support platform functionality and improve the member experience. Cookies are small text files stored on your device when you visit the platform.
We use cookies for the following purposes:
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use the platform correctly. arenas plus does not use third-party advertising cookies or behavioural tracking cookies.
As a data subject under Republic Act 10173, the Data Privacy Act of the Philippines, you have the following rights in relation to your personal data held by arenas plus:
You may request a copy of the personal data arenas plus holds about you, the purposes for which it is being used, and who it has been shared with.
You may request that inaccurate or incomplete personal data held by arenas plus be corrected or updated. Some corrections may require identity verification before they are processed.
You may request deletion of your personal data. This right is subject to legal retention requirements — financial transaction records must be kept for a defined period under Philippine law, and arenas plus cannot delete data that is the subject of a legal hold.
You may object to the processing of your personal data for purposes beyond those strictly necessary for your account and legal compliance — for example, usage analytics or non-essential communications.
If you believe your data privacy rights have been violated, you may raise a complaint directly with arenas plus support. You also have the right to file a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, contact arenas plus through live chat in your account or by emailing [email protected]. We aim to respond to data rights requests within 15 business days.
We retain personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable Philippine law. General retention guidelines are as follows:
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual account.
arenas plus is strictly for adults. The minimum age to register and use the platform is 21 years. We do not knowingly collect personal data from persons under 21 years of age. Identity verification during account setup is in part designed to enforce this requirement.
If we become aware that an account has been registered by a person under 21, the account will be closed, access will be revoked, and any balance will be handled in accordance with our terms of service. If you believe a minor has registered on arenas plus, please contact support immediately.
arenas plus may update this Privacy Policy from time to time — for example, to reflect changes in Philippine data privacy law, updates to our platform, or changes in how we work with third-party service providers. When material changes are made, registered members will be notified through their on-file contact details, typically by email or in-account notification.
The effective date shown at the top of this page reflects when the current version was last revised. Your continued use of arenas plus after a notified change constitutes your acknowledgment of the updated policy. If you disagree with a material change, you may close your account before the change takes effect.
For any questions, requests, or concerns related to this Privacy Policy or how arenas plus handles your personal data, you can reach us through the following:
For questions about your account, deposits, withdrawals, and general platform support, the FAQ page covers the most common topics. For responsible gaming tools and self-exclusion, visit the Responsible Gaming page. For the full rules of platform use, refer to the Terms and Conditions.
Your Data Is Safe With Us
Your personal information is protected by SSL encryption, stored securely, never sold to third parties, and handled in line with the Data Privacy Act of the Philippines. Register a free arenas plus account and experience a platform built with Philippine players in mind — funded in PHP, accessible anywhere.
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